
We are learning about Multi-Stakeholder Processes this week. Today, the subject revolved around facilitating and better dialogue including how to improve the conversation quality. Not surprisingly, "listening" came up.
The facilitator divided us into pairs and asked A to think of something really important to share with B. B's task was to not listen. I was a B. I looked away, fidgeted, asked irrelevant and distracting questions, etc. A rambled on with his monologue. We were asked to swapped roles: I was to share something worthy with A and he had to listen actively.
We had a reflection on the differences afterwards. Not surprisingly, the As admitted to feeling embarrassed, unheard, foolish, frustrated, etc, etc. A few As in the class said they tried to change subjects, style of speaking to try to garner some interest*. In the second case, the Bs admitted to feeling good (we felt important, were in our element, zone, etc). Most of us agreed that in both cases, the listener had greater power.
What stuck me most was the quality of conversation we enjoyed in the second scenario. The interaction between A and me resulted in a richer discussion on the topic (we were talking about this book). Note to self: there is a difference to "polite listening" and "active listening" and I should focus on the latter if I want higher quality or more meaningful conversations (and therefore relationships, life, etc).
* Regarding trying to be heard: I was surprised to discover that some of the As persisted to be heard: adopting different speaking styles to be heard, changing stories, etc, despite knowing it was a futile exercise as our (B) mandate was to simply NOT listen. The As explained that it was a self preservation exercise: they did so to avoid feeling worthless, invisible etc. They didn't see it as a B issue but their own personal ones. This made me think about relationships how we(I) can easily assume the A personality: re-working on ourselves (myself) - trying to improve delivery, content, etc, not realising that it's futile given that B's mandate is not to be available, listen, etc.